Frequently Asked Questions

We manage all major social media platforms including Instagram, Facebook, TikTok, LinkedIn, X (formerly Twitter), YouTube, and Pinterest. During the strategy phase, we recommend the platforms that best align with your business goals and target audience rather than spreading resources too thin across every channel.

Paid media campaigns typically show initial performance data within the first two to four weeks. Organic growth and engagement improvements generally become measurable after two to three months of consistent execution. We set realistic timelines and benchmarks at the start of every engagement so expectations are clear.

Our minimum engagement period is three months. Social media marketing requires consistency and time to build momentum. Short-term engagements rarely produce meaningful results. After the initial three months, services continue on a month-to-month basis with 30 days notice to cancel.

We handle all content creation in-house, including graphic design, copywriting, photography direction, and video production. We may occasionally request raw footage or product samples from you, but the creative production is managed entirely by our team. All content goes through an approval process before publishing.

Ad spend varies depending on your goals, industry, and target audience. For most Australian businesses starting with paid social, we recommend a minimum of $1,500 to $3,000 per month in ad spend to generate meaningful data and results. We will provide a specific recommendation based on your objectives during the consultation.

All clients receive detailed monthly performance reports covering key metrics, campaign results, content performance, and strategic recommendations. Advanced and Premium plan clients also receive access to live dashboards and more frequent reporting. We focus on metrics that connect directly to your business outcomes, not just vanity numbers.

Yes. While our office is in Brisbane, we work with clients across Australia including Sydney, Melbourne, Perth, Adelaide, and regional areas. All communication and collaboration is managed through video calls, email, and our project management platform. On-site content shoots can be arranged for Premium plan clients.

We have experience across a range of industries including food and beverage, beauty and skincare, e-commerce retail, professional services, hospitality, health and fitness, and property. While we are not limited to these sectors, our strongest results tend to come from brands with a visual product or service that performs well on social platforms.

Yes. Every client is assigned a dedicated account manager who serves as your primary point of contact. They coordinate all aspects of your campaigns and are available via email and phone during business hours. Premium plan clients are assigned a senior account director.

Absolutely. All content is shared with you for review and approval before it is published. We use a structured approval workflow that gives you full visibility and control. We typically share content batches one to two weeks in advance to allow time for feedback and revisions.

No. All prices listed on our website are in Australian Dollars (AUD) and exclude GST. GST will be added to your invoice at the applicable rate. Ad spend budgets are billed separately and paid directly to the advertising platforms through your own ad accounts.

The first step is to reach out through our contact page or call us on +61 7 3261 8904. We will schedule a free 30-minute consultation to understand your business, goals, and current social media situation. From there, we will put together a tailored proposal with a recommended strategy and pricing.